Gingko Chandelier Z

$558.00 USD

~~$1,100.00 USD~~ $558.00 USD

Sale Sold out

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100% Secure Checkout

We accept the following payment methods for your convenience:
1. Credit/Debit Cards (Visa, MasterCard, American Express, etc.)

2. PayPal

3. Apple Pay

4. Google Pay

5. Crypto: USDC

60 Days Return Policy

Introduction

You can request a return within 60 days from the date of receipt.

Eligibility for Return & Exchange

The light fixture must be in the same condition as when it was received.
The light fixture must be unused.
The return must include all items originally in the package.
All items must be returned in their original packaging.
You will need the receipt or proof of purchase.
Items returned within 60 days are eligible for a refund to the original payment metho

General Return Process

1.Initiate a Return

Please send an email to support@tolamp.com, including your order code, the number of items, the reason for the return, and photos of the opened or sealed package to check the status. The return request will be processed within 3 business days.

2.Ship the Item Back

Once the return is approved, the return address and packaging instructions will be emailed to you. You are responsible for the return shipping costs. It is recommended to choose a carrier that provides tracking numbers and signatures for returns, as we are not responsible for lost returns/exchanges.

3.Receive and Inspect Your Return

The inspection process takes 1-2 weeks. After receiving and inspecting your return, you will be notified of the refund result.

4.Refunding

Once the return is approved, we will refund to the original payment method. Please note that payment company may take additional time to process and issue your refund. To check the status of your refund, visit your Account > Orders History page.

If you paid with a credit or debit card, the refund process will take 5-7 business days.

If you paid via PayPal, the refund process will take 1-3 business days.

Shipping Cost & Return Charge

Return Shipping Cost: The customer is responsible for the return shipping cost.
Return Charge: If the package has been opened and the original packaging is intact but you no longer want or need the item, or if the item is not what you expected or is the wrong size, or if the package is opened and the original packaging is not intact but the item is still unassembled, undamaged, and resalable, we will deduct 10% from your payment amount as compensation to us.

7/24 Hours Customer Support

We offer online chat support during business hours. You can find the chat icon in the bottom right corner of our website for immediate assistance.
You can also contact our customer service team via email at support@tolamp.com or through our online contact form.

Lifetime Warranty

Lifetime Warranty

One year of free warranty is provided, and covers only one replacement in the event of defects in parts. However, a lifetime warranty is available for a fee, with charges determined based on the actual situation and offering unlimited replacements.

Statement

Free & fast Shipping for replacements
Fast & easy service with 24/7 online claims
No deductibles or hidden fees
No Coverage for Accidental Damage

Effective Date & Warranty Coverage

Effective Date: Your protection plan's coverage begins on the date of purchase and ends at the end of the coverage period, which is 1 year.

Warranty Coverage:
1.Some of the bulbs are broken.

2.The transformer is broken.

Free Replacement of Shipping Damage

Free Replacement of Shipping Damage

If you receive any damaged accessories, please contact us promptly for a replacement. We will cover the cost of replacement, and the accessories will be delivered within 2-4 weeks.

Experience the luxurious style and exquisite design of the Gingko Chandelier Z. Handcrafted porcelain leaves and metal body create a mesmerizing light sculpture, bringing warmth and well-being to any space. With its natural and dynamic energy, it's not just a light but a captivating artwork.

Measurement Guide:
The listed dimensions refer to the total span of the fixture, including the leaves. The metal branches are flexible and adjustable—please gently fan out the outermost branches manually and install all leaves to achieve the full width and intended look.

About the Glue Marks on the Ginkgo Leaves：

To ensure the metal accessories remain securely attached during transportation and long-term use, a small amount of glue is applied at the metal interface of each ginkgo leaf. This is a normal part of the production process, designed to enhance product stability and safety.

⚠ You may notice slight glue residue on the surface of some leaves. Please note that it is not a quality issue and does not affect the product’s appearance or functionality.

A diverse range of lamp body colors, including nickel, chrome, white, copper, gold, and black, is available. Should you require a customized color to meet your specific preferences, feel free to reach out to our dedicated support team for assistance.

If you need a custom nickel or white lamp body, we offer white ceramic leaves. The white leaves are designed to be installed without screws.

Notes*: Nickel, Chrome can be customized, if required, you can contact our Team.

Note*：This product is tailor-made to your specifications. Due to its larger dimensions, standard carriers like UPS or FedEx cannot handle its shipment. Instead, we will utilize freight trucking services to ensure safe delivery to your destination. Please be informed that the shipping duration is estimated to be around 40-50 days. Given this extended delivery time, we advise you to thoroughly consider this factor before finalizing your purchase.

If you have any questions about our products, please contact us and we will reply to you within 24 hours.

We have an accessories package for this lighting fixture: